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LOOKING AHEAD A New Year of Growth and Impact Jambo, As we begin 2025, I want to take a moment to express my heartfelt gratitude for your continued trust and partnership throughout 2024. Together, we have achieved remarkable progress, and we are truly excited about the many opportunities that lie ahead. improve road safety while also contributing to the overall well-being of our community. Alongside this, we are investing heavily in upgrading our facilities, starting with the first phase of enhancements in Dar es Salaam this February, ensuring that we continue to offer you the best possible experience and infrastructure. This edition reflects on our key achievements and milestones from the second half of 2024. Over the past year, we have made significant strides in enhancing our services and digital capabilities, all with one goal in mind: to provide you with the highest quality service and support. These improvements are a direct result of our commitment to your success, and we are confident they will have a lasting, positive impact on our partnership. Looking ahead to 2025, we are more committed than ever to strengthening our partnership with you. We are excited about the possibilities this year holds and look forward to working together to achieve even greater success. On behalf of the entire team, I wish you a prosperous, healthy, and successful year ahead. We are also proud to share some of the recent initiatives that have already begun making a difference, such as our driver health and eye care programme. This initiative is helping Vincente Connolly Managing Director 2
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Customer Service Week 2024: Celebrating Customer Service Week 2024 was a celebration of dedication, teamwork, and the Above and Beyond spirit across the business unit. The week was filled with inspiring speeches, staff recognition, and a reaffirmation of our commitment to putting customers first. Kickoff & Leadership Address The celebrations began with a warm breakfast and motivational speeches. Monica Aliko, Customer Service Representative, delivered an inspiring keynote on the value of teamwork and dedication, while Ali Dar, Country Director, Tanzania, reinforced the Above and Beyond mindset and its alignment with The Scania Way. Their words reminded us of the importance of prioritising our customers and supporting one another as a team. 3
