Handling Customer Complaints DOC NO.: REV.: SHEET: WI-QAE-3601 3 3 OF 3 5.10 The decision to be communicated to the complainant will be made by, or reviewed and approved by, personnel not previously involved in the subject of the complaint. 5.11 QHSE Manager, in both minor and major cases, shall follow up the NCR handling and to ensure fulfillment of all details followed by closure of corrective actions and the NCR on the system. 5.12 A formal notice will be sent to the complainant and to the Appeals/Complaints committee through email by the end of the process. 6. REFERENCES 6.1 NCR Procedures, available on VIKING SharePoint, Global QHSE frontpage, Quality, NCR, Instruction open new NCR. PROPRIETARY NOTICE VIKING LIFE SAVING EQUIPMENT A/S is the copyright owner of this document. All rights reserved. Neither the whole nor any part of the document is to be copied, printed or in any way be distributed without prior written consent of the copyright owner. IMPORTANT Only documents with stamps are considered official. FM-QAE-1101a rev0
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