Handling Customer Complaints DOC NO.: REV.: SHEET: WI-QAE-3601 3 1 OF 3 POLICY The company will handle all customers’ complaints in a constructive, impartial and timely manner REV 0 1 2 3 DOC NO.: WI-QAE-3601 WI-QAE-3601 WI-QAE-3601 WI-QAE-3601 REVISION HISTORY CHANGE DESCRIPTION New Update contents and format to align with the new company name Amend the clauses 2.3, 5.3 and 5.13 as the appeal/complaint log sheet has been cancelled and replaced by the Excel monitoring sheet. Delete the reference of FM-QAE3603 for the Appeals/Complaints log sheet Procedures updated to be in line with VIKING procedures of Handling Complaints and NCR EFF. DATE July, 2014 November, 2015 February, 2019 ORIGINATOR RKZ RKZ RKZ RKZ CHECKED BY: Reem Zubayda Name/Signature/Date Distribution ( 1 ) QHSE Manager REVIEWED BY: Anees Moidu Name/Signature/Date PROPRIETARY NOTICE VIKING LIFE SAVING EQUIPMENT A/S is the copyright owner of this document. All rights reserved. Neither the whole nor any part of the document is to be copied, printed or in any way be distributed without prior written consent of the copyright owner. APPROVED BY: Anees Moidu Name/Signature/Date IMPORTANT Only documents with stamps are considered official. FM-QAE-1101a rev0
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