VIKING UAE: Handling Customer Appeals

VIKING UAE: Handling Customer AppealsHandling Customer Appeals DOC NO.: REV.: SHEET: WI-QAE-3602 2 1 OF 3 POLICY The company will handle all customers’ appeals in a constructive, impartial and timely manner REV 0 1 2 DOC NO.: WI-QAE-3602 WI-QAE-3602 WI-QAE-3602 REVISION HISTORY CHANGE DESCRIPTION  New EFF. DATE July, 2014  Update contents and format to align with the new company name  Amend clauses 2.3, 5.3 and 5.10 as the Appeals/ complaint log sheet has been cancelled and replaced by excel monitoring sheet  Delete the reference FM-QAE-3603 for the appeals/complaints monitoring sheet November, 2015 ORIGINATOR RKZ RKZ RKZ CHECKED BY: Reem Zubayda Name/Signature/Date Distribution (1) QA Engineer ( ) _________________________ ( ) _________________________ REVIEWED BY: Anees Moidu Name/Signature/Date PROPRIETARY NOTICE VIKING LIFE SAVING EQUIPMENT A/S is the copyright owner of this document. All rights reserved. Neither the whole nor any part of the document is to be copied, printed or in any way be distributed without prior written consent of the copyright owner. APPROVED BY: Anees Moidu Name/Signature/Date IMPORTANT Only documents with stamps are considered official. FM-QAE-1101a rev0Side 2