2 S I M P LY F LY #11//2019 Hello everyone; welcome to our second 2019 edition of SimplyFly. I hope you enjoy reading this issue and my comments here relate, in part, to some of the articles inside but also to some of the bigger changes that we are seeing across the industry and, as a result, within Satair. It is very clear that there is a lot of disruption and changes in the market and with that comes also a change in market expectations. In Satair we have done a lot of work on this and we would like to be seen as one of those companies at the forefront of re-thinking and re-defining the future and being innovative. But always with the proviso that we address in a better way the enhanced expectations of our customers. One of the four main pillars of our business for the future is digitalisation and we are embracing new digital technologies, particularly in customer-fronted applications such as our new e-commerce platform, described in this issue. But, we are also working hard to develop and introduce new IT in our internal operations. A clear example of this is the launch early next year of our new Autostore solution - an automated storage and retrieval system that we are installing in our Hamburg warehouse. These two examples of digitalisation and automation are the way forward and the core of how we will operate in the future. It is about transforming Satair so we can deliver scalability and efficiency in our operations to accommodate the increased demands and volumes from our customers together with responsiveness in terms of lead-times to meet their expectations. Another article in this issue is about our new AOG payback and incentive programme introduced earlier this year as a result of listening carefully to our customers. From this feedback we developed something new together with a promise from us that we would implement an increased performance level on routine orders. I am pleased to say that we have kept that promise and the number of AOG orders is reducing steadily, so a significant start has been made. Moreover, a further positive is that we are seeing an increased level of trust in us from our customers. We are furthermore putting a lot of effort into better demand forecasting. We are doing this by better use of big data by using tools like Skywise together with fleet planning data and MRO schedules. This all becomes one big data link and by using clever analytics and new technologies we can improve forecast demand, resulting in better stocking levels, meaning an improved service for our customers in future. Kind regards, Bart Reijnen CEO Satair
Download PDF file