Improving delivery commitments All materials in stock are ready for pick-up within 24 hours Satair ensures short lead times and eliminates Work Stoppage Fees An important feedback from you refers to improving our delivery performance and shortening lead times. We have listened carefully and as a result, Satair will implement a 24-hour global delivery commitment in 2019 for all materials in stock ready for pick-up from all warehouses. Over the past years, Satair has made significant operational progress to realise this commitment. The average duration per outbound order has strongly decreased and is already below 24 hours on average. We will measure our performance against this commitment with a target of 95% reliability to take effect in the second quarter of 2019. Beyond that, all AOG orders for materials in stock are ready to pick up in just 4 hours. Thanks to the 24-hour delivery commitment, Customers will no longer need to expedite orders for parts in stock by using urgent stock replenishment priority (USR) or work stoppage priority (WSP). As a consequence, the WSP order fees applied to Airbus Proprietary Parts, Tools and Kits has been terminated as of 1st October 2018. 4
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