Symptom Desk is uneven Procedure 1. Initialize the desk. If both legs begin to run down, complete the initialization. If only one leg moves, stop and move to Step 2. 2. Check motor cable connections. Check to ensure motor cables are not pulled during movement. With a standard, Plug & Play control box, it’s possible that only one leg is connected, and connected to Channel 1. In this case, it will initialize and run Channel 1 only. If there is only one leg but it’s connected to Channel 2, it will not initialize. 3. If a motor cable was disconnected, try initializing again. 4. If unsuccessful, connect the desk leg from Channel 2 into Channel 1, with nothing in Channel 2, and initialize. 5. Try initializing the same leg that’s in Channel 1, but with a different motor cable. If it still won’t initialize, replace the desk leg. P5 – Check for faulty component WITHOUT error codes (no digital display on Desk Panel, no Bluetooth) Symptom System will move down but not up System will not initialize. OR System won’t complete the full range of motion. Procedure 1. Initialize (P1) 1. Check mains cable connection. Test power outlet using another device (lamp, phone charger, etc.) 2. Plug in a new switch. – After each of these steps, attempt to initialize (P1). 3. Connect all existing cables to a new control box. 4. Try pressing and releasing the down button a few times before pressing and holding for 5 seconds. 4
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