LINAK DESKLINE Troubleshooting Glossary of Common Terms • Components » Desk leg (DL) – The lifting columns, typically with powder coated steel profiles, responsible for lifting the working load of the application. » Control box (CBD6S) – Both the computer and power supply of the system. » Desk panel (DP) – The user interface. Depending on the model, it is used to activate the application, set memory positions, display the height, display error codes, connect to mobile apps, and give reminders to the user. » Motor cable – Transmits low voltage power (18-39 VDC) from the control box to the desk legs, and also transmits PIEZO signals when available from the desk leg. » Mains cable – Transmits high voltage power (120 VAC in US and Canada) to the control box. • Other » Initialize – Procedure to reset all desk legs to the fully retracted position so that the control box knows where they are. » Reference – Any group of desk legs that run in parallel when an Up or Down command is sent to the control box. It is possible to have a custom control box configuration that allows for more than one Reference. [Example: Two (2) desk legs on Reference #1 (Channels #1 and #2) to lift a work surface, and one (1) LA31 on Reference #2 (Channel 3) to adjust a monitor array.] Control box Desk diagram: Motor cable Desk leg Desk panel Mains cable Standard Troubleshooting Procedures P1 – Initialize the control box (“reset”) Note: This is commonly the solution when a complaint is that a desk will move down but not up. When a control box requires initialization, this is how the system is programmed to behave. STEP 1. Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether it’s the fully retracted hard stop, or a configured lower limit). STEP 2. Briefly release Down STEP 3. Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release a. If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs b. If you have a desk panel with display, you should also see E01 during this part of the procedure. P2 – Check all cable connections STEP 1. Mains cable, connected to both the control box and power outlet. STEP 2. All motor cables, connected to both the control box and desk leg. a. Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2 and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement. STEP 3. Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which) 2
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