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3. Edition, version 4 WebFragt terms Introduction WebFragt terms apply when Danske Fragtmænd’s IT solution WebFragt is used. Via WebFragt, the customer can create consignments, print freight labels and register consignment notes electronically with Danske Fragtmænd. Webfragt also provides access to electronic booking of pick-up and direct access to the customer’s consignments in Danske Fragtmænd’s Track & Trace service, which shows information about the route of the consignment from consignor to consignee. 1. Customer and user information Only business customers with a valid SE (VAT) number can use WebFragt. The customer must immediately notify Danske Fragtmænd of changes to account number, postal address or other contact details. When entering into the agreement on the use of WebFragt, the customer has provided an email address which is registered at Danske Fragtmænd for use in connection withWebFragt messages. The customer is responsible for updating email addresses in WebFragt. The customer can have one or more users set up for the same customer account with Danske Fragtmænd. Additional users may be set up by contacting Danske Fragtmænd. 2. Start-up and password At the first ‘login’, the user must change the system-generated password sent by email to a password of the user’s own choice. In the event of ‘forgotten password’, the user may obtain the password sent to the registered email address. The user does not have to change his or her password in connection with a reforwarding of the password, and the user must therefore himself or herself assess whether the forwarded email may have been seen by others and by any unauthorised persons. Danske Fragtmænd recommends that the user immediately change the ‘old’ password to a new password of the user’s own choice. The customer is responsible for ensuring that the password is not disclosed to unauthorised parties. 3. Consignment notes and labels Consignments must be registered via WebFragt and consignment notes are printed out at a freight terminal. All consignment units must be provided with a label from WebFragt. Consignments may be created on the dispatch date or be dated forward to another dispatch date. 4. Booking, pick-up and drop-off Booking is integrated in WebFragt. Pick-up, relocation or return of consignments can be ordered via WebFragt. Consignments to the freight terminal can be dropped off during the terminal’s opening hours – see www.fragt.eu 5. Invoice and payment For WebFragt customers, Danske Fragtmænd automatically invoices by email, with the invoice attached as a PDF file with a digital signature. WebFragt customers can choose between three methods of payment: 1. WebAccept – an electronic payment solution that uses NETS ‘Supplier service’ for payment of invoice amounts when they fall due. 2. FIK – joint payment form – form type 71 (invoice). 3. FIK – joint payment form – form type 75 (statement of account). Bank transfer from account to account or cheque payment must not be used. If an invoice is not paid on the due date, Danske Fragtmænd will send a postal invoice and charge the customer an invoice fee in accordance with the rates in force at any given time in Surcharges 2 | WebFragt terms
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for special services. Furthermore, Danske Fragtmænd reserves the right to block the customer’s access to WebFragt. Reminder fee and default interest will be charged in accordance with the rate in force at any given time in Surcharges for special services. For payments from Danske Fragtmænd to the customer, the customer’s bank number and bank account number are used. 6. WebAccept By means of WebAccept, the customer may approve an invoice by activating the link ‘Approve invoice’ in the email, when the invoice is attached as a PDF file and then enter the personal password (PIN code). If an invoice is not approved for payment four days before the last opportunity for due payment, a reminder will be forwarded free of charge. This is repeated, if necessary, two days before the due date. An email receipt is sent, in which it is stated that the invoice has been approved for payment. The payment is made on the due date, and an email is sent with specification of the paid amount. Any credit notes are automatically set off in the next invoice. Until two business days after payment has been made, the customer may revoke the payment by contacting the customer’s own bank. 7. System recommendations WebFragt is supported on Internet Explorer, Edge, Mozilla Firefox, Chrome and Safari. Standard WebFragt print uses a Microsoft technology called ClickOnce. This technology is directly supported in Internet Explorer and Edge. It is possible to use standard WebFragt print in Chrome and Firefox by installation of a third-party plug-in to the browser. Danske Fragtmænd disclaims all warranties and conditions regarding use of the plugin software, regardless of whether this concerns express, contained or statutory conditions, including, but not limited to, terms and conditions for merchantability, satisfactory quality, fitness for a particular purpose, loss of data, accuracy and non-infringement of third-party rights. Danske Fragtmænd does not warrant that the software will meet your requirements or that the operation will be faultless. Use of third-party plugins is at the user’s own liability and risk. Danske Fragtmænd does not provide support for third-party plugins. 8. Support Danske Fragtmænd tries to provide support to the customers who need it if their computers meet the above requirements. Operating systems and browsers must be operational with the latest software updates. 9. Other matters Danske Fragtmænd reserves the right to delete old master data (consignee index) and historical data which have not been used over a long period of time. The length of the period may vary over time, but we strive to have a minimum time horizon of 12 months. The WebFragt terms enter into force from and including 1 September 2016. WebFragt terms | 3
