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2 EURO CATER CSR-R APPORT Indhold Published by: Euro Cater Holding A/S Vidalsvej 6 DK-9230 Svenstrup www.euro-cater.com Contents PAGE 3 Comments from the management PAGE 4 About the company PAGE 6 CSR strategy PAGE 9 Sustainable trading Food safety Supply chain management Sustainable product range PAGE 12 Sustainable operations Energy Transport Waste and food waste PAGE 17 A good workplace Skills Sense of community Health and safety PAGE 19 Results and objectives PAGE 22 KPI definitions PAGE 23 Company profile In addition to serving as Euro Cater’s annual CSR report, this report serves as our statutory CSR report pursuant to section 99a of the Danish Financial Statements Act (Årsregnskabsloven) and section 10 of the Swedish Annual Accounts Act (Årsredovisningslagen). Ecolabelled publication
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EURO CATER CSR-REPORT 3 Comments from the management Respect for food and people For a number of years, the food service industry, including Euro Cater, has excelled in stable market and growth conditions. These characteristics were also applicable for the beginning of 2019/20. In mid-March 2020, the Covid-19 pandemic hit Denmark and Sweden. Governments introduced restrictions to curb the spread of the disease and the behaviour of the population changed. Within just a few hours, the stable market conditions were replaced by unpredictability and marked fluctuations on a wide range of parameters. This lasted for the rest of the year. The Group’s revenue changed in line with the adjustment of restrictions and the spread of the pandemic. Our task is to bring food, drinks and nonfood out to restaurants, cafes, hotels, conference centres, canteens, etc. For large parts of the second half of the year, these customer segments have been completely or partially closed, and have therefore experienced a sharp reduction in activity. Compared to last year, Covid-19 in the second half of the year has resulted in a loss of revenue for the Euro Cater Group in the region of DKK 1.4 billion. The severe financial consequences caused by Covid-19 have meant that all tasks in the group had to be prioritized in a different way than planned in order to get through the corona crisis in the best possible way. This also applies to the tasks that relate to CSR and sustainability. Despite the difficult market conditions, we have achieved a number of the planned goals for the year. We have presented the developments in this report, and in the areas where the Covid-19 pandemic has had a significant impact on the results and comparability of previous years, we have also presented this. Despite measures to minimize our food waste, we have seen an increase in discarded food this year. The sudden difficult sales conditions and restrictions, which changed at short notice, have made selling and purchasing more difficult, which resulted in increased waste. Our electricity consumption has decreased measured in kWh, but has increased when compared to the significantly smaller turnover. The electricity consumption mainly relates to refrigeration and freezing installations, and the electricity consumption for this has only been reduced to a very limited extent in relation with the decline in activity. As described in our cage-egg policy, we have phased out all shelled eggs from caged hens in our own production during 2020. In addition, we are committed to phasing out caged eggs as a commercial good by 2025, applicable to both liquid egg products and shelled eggs. Dansk Cater has phased out all conventional bananas as of January 2020 so that we exclusively sell organic bananas in the future. We have done this as we have found it difficult to obtain guarantees from the conventional banana farmers that their products will not contain the substance chlorpyrifos, which is suspected to be harmful to humans. In general, we have managed to maintain the high level within food safety, sustainable products and environment. We have, among other things, reacquired all of our certifications in these areas. In December 2019, AB Catering København acquired Denmark’s first 100% electric-powered van with chill and frozen sections. It is suitable for fast, light and environmentally friendly distribution in Copenhagen. We have also continued the experiments with the other forms of fuel, and are closely following the development of new, more environmentally friendly inventions that can be used in the foodservice industry. The challenge with new initiatives in these areas is often that the costs of both acquisition and operation are higher than the alternatives that need to be replaced. During the year, we have expanded our focus on the climate and are now beginning to measure more parts of our climate impact. This means that during next year we can start reporting on this in greater detail. Steen D. Pedersen CEO, Euro Cater/Dansk Cater Henrik Ellegaard CFO, Euro Cater Lars Carlsson CEO, Svensk Cater
