WE ARE THE PREFERRED PARTNER OF OUR CUSTOMERS WE CREATE VALUE THROUGH SUSTAINABLE SOLUTIONS WE ACHIEVE SUCCESS THROUGH ENGAGEMENT AND LEADERSHIP • We add high value for our customers through our products and services • We ensure excellent customer experience through best-in-class service & digital tools • We are an innovative partner for our customers in the green transition • We provide sustainable solutions through investments and partnerships • We drive sustainable development through responsible use of resources •We reach the targets set out in our sustainability plan, ZERO •We attract and develop the employees of the future • We unfold potential through diversity, equity and inclusion •We build organisational capabilities through strong company values and leadership WE DELIVER SOLID FINANCIAL RESULTS • We deliver sustainable growth • We achieve cost leadership through operational efficiency •We build financial strength to invest in the future 15 Introduction – Results – Business areas – Introduction to ESG – Environment – Social – Governance – Accounting
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