My Rights as a Patient The form can also be downloaded from stpk.dk. If you have a digital signature (NemID) you can also fill out the form electronically at borger.dk. The Danish Agency for Patient Complaints and The Disciplinary Board of the National Health Services are not able to award compensation. This is the remit of The Patient Compensation Association (Patienterstatningen). For further information, please see '10. Compensation'. Complaints about hospital service Service-related complaints are complaints about the conduct of staff, physical premises, service levels, meals etc. during admission or outpatient visit to the hospital. Your complaint should be submitted to any of the following: • the management of the department you have been in contact with • the management at the hospital in question • The Patient Office for Region Syddanmark Remember to include your name, address, telephone number or email address for further contact. 9. Adverse events As a patient or next of kin, you are entitled to report an adverse event that has occurred at the hospital. An adverse event is any event that was not scheduled to happen and which for some reason did not happen according to expectations. Because of certain safety measures being inadequate or flawed, this led to a patient being injured or put at risk of injury. As a patient or next of kin, you are often the first to notice when something is about to go wrong, or when an error arises. By learning from past experience, the hospital can prevent this from happening again. It is therefore important for the hospital to be made aware of any errors or adverse events. On www.dpsd.dk you will find an official form for writing a report on an adverse event. Full instructions are included with this form. For further information on how to report 10. Compensation Compensation for injury caused by treatment If you suffer physical injury in connection with any examination or treatment performed at a hospital in Denmark, you are entitled to seek compensation from The Patient Compensation Association (Patienterstatningen). Patients, who are referred by a public sector hospital to receive treatment in a private hospital or clinic in Denmark or abroad, are also entitled to seek compensation from The Patient Compensation Association. Likewise, you are entitled to seek compensation if you have suffered an accident during treatment at the hospital, provided that this accident occurred on hospital premises. However, this only applies if the hospital can be made liable for damages arising from such an accident according to the general rules of the law of torts. You cannot be awarded compensation purely because the result of a treatment failed to meet your expectations. You must report any injury no more than 3 years from when you became aware of the injury, and no more than 10 years from when the injury occurred. Separate rules apply to organ donors and healthy test subjects. Compensation for injury caused by medication Denmark has a special compensation scheme for patients suffering physical injury as a result of using medication. This compensation scheme applies to cases of physical injury caused by medication dispensed to the patient. You cannot be awarded compensation for any injury resulting from the medication not being effective against your illness. You must report an injury caused by medication no more than 3 years from when you became aware of the injury. 5/7
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